Complaint channel

Reasons for implementing the "Whistleblower channel" Whistleblower channel

Different legal regulations make it necessary to have a complaints channel, which can be unique and must allow communications to be made even anonymously. Reasons for implementing the “Complaints Channel” Complaints Channel A sanctioning regime is regulated for those companies that fail to comply. Some normative references

Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019.
Prevention of Money Laundering and Terrorist Financing Act (AML/CFT Act).

Regardless of the aforementioned regulatory obligations, whistleblowing channels are an essential component of any effective compliance risk management system, as they foster an ethical business culture, promote greater trust and reputation among shareholders, employees, customers and suppliers in the company, improve its ESG indices, are an effective way to generate efficiencies, save costs and time for the company and are a good way to know what is happening within the company in an objective, safe and reliable manner. Translated with www.DeepL.com/Translator (free version)
Whistleblowing is the main method of fraud detection in both SMEs and large companies. Early detection of incidents and possible legal infringements enables the company to plan its reaction, initiate investigations, remedy the damage and notify the authorities where appropriate.

INTEGRITY LINE" SERVICE

Our "Integrity Line" service incorporates the whistleblowing channel (IT) and our specialised technical advice for whistleblower management:

SOFTWARE

1. Channel for making complaints also anonymously.
2. Channel for communication with the complainant.
3. Storage of supporting documentation (documentary database).l).
4. Monitoring of the case until closure.
5. Alert system for compliance with deadlines.

INTERAFI CONSULTING

1. Receipt and analysis of the complaint.
2. Request to the complainant for additional information, if any.
3. Drawing up a report with a proposal for measures to be adopted.
4. IT administration of the complaints channel.

SOFTWARE COMPLAINTS CHANNEL

A Whistleblower Channel is the clearest evidence of the organisation's commitment to its internal and external environment, as well as to compliance management.

COLLABORATIVE ENVIRONMENT

It allows you to report or communicate in a secure, anonymous and simple way the possible commission of a crime, irregularities or any breach of the code of ethics or internal regulations of the organisation.

INTUITIVE, EASY TO USE AND QUICK TO IMPLEMENT

With only 2 hours of training you will be able to use the software properly. Simple and very fast implementation.

ADAPTED TO THE CURRENT REGULATIONS ON THE SUBJECT, RGPD AND ISO STANDARDS

With our Whistleblower Channel your company will comply with regulatory requirements quickly, easily and at controlled costs.

MULTILINGUAL, AUTOMATIC TRANSLATION SERVICE AND UNLIMITED NUMBER OF USERS

DOCUMENTARY DATABASE

All the documentary justification of the complaints received and their processing up to their closure is stored.

CUSTOMISABLE AND ADAPTED TO EACH COMPANY'S NEEDS

Adapted to the corporate image of each company. It has encryption mechanisms.

MODERN ENCRYPTION TECHNOLOGIES

Our advanced technology ensures that no unauthorised third party has access to your data. An external security audit confirms that there are no security flaws in our solution. We clean all attachments with File Detox which prevents even day 0 viruses from entering the servers and your data. The 2FA protection method prevents identity theft. This ensures that no one else can log in with your access data..

SPECIALISED CONSULTING

INTEGRITY LINE" SPECIALISED CONSULTANCY SERVICE

1. Receipt and analysis of the complaint.
2. Filtrar la información, descartando aquella que no sea relevante ni pertinente.
3. Requesting additional information from the complainant, if necessary.
4. Preparation of a report with proposals for measures to be adopted.

OTHER SPECIALIST CONSULTING SERVICES

1. Technical advice to the entire organisation on the commission of fraudulent and unlawful acts and possible criminal liability of the company and its administrators.
2. Design and implementation of governance policies.
3. Training and dissemination of ethical culture and company-approved policies.
4. Legal defence.
5. Ensure the effective implementation of the complaints channel. Conducting audits.

COMPARISON BETWEEN DIFFERENT SYSTEMS FOR IMPLEMENTING THE WHISTLEBLOWING CHANNEL

CANAL DE DENUNCIAS Integrity Line	FEATURES	CHANNEL OF COMPLAINTS BY MAIL OR VERBAL
	Guarantee of anonymity of the complainant
	Simplicity in case management and case traceability
	Guarantee of privacy of information
	Use of different languages [wpml_comment] Guarantee of whistleblower anonymity
	Guarantee of non-manipulation of information
	Ensuring regulatory compliance

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Interafi finalcial services

WHERE WE ARE
51 Maudes Street, 7th Floor
(28003 – Madrid)

PHONE
91 781 54 76

EMAIL
gestion@interafi.com